Standard Terms and Conditions for Mann&Bil AS

These standard terms and conditions apply to all services provided by Mann&Bil AS (“we”, “us”, “the company”) unless otherwise agreed in writing. By ordering services from us, the customer (“you”, “the customer”) accepts these terms.

1. Services

Mann&Bil AS offers, among other things:

• Moving services (private and business, local, national, and international)
• Packing, assembly, and disassembly
• Storage in secure units
• Cleaning (move-out cleaning, daily cleaning, private and corporate cleaning)
• Special transport, sea freight, and air freight
• Home staging in cooperation with partners

2. Offers and Agreements

• All assignments are based on the agreed price in a written offer, order confirmation, or email.
• If the volume, working hours, or other assumptions deviate from the information provided at the time of ordering, the price may be adjusted accordingly.
• Offers are valid for 7 days from the date of issue unless otherwise stated.
• If the actual volume exceeds the agreed volume, the surcharge is calculated as follows: The surcharge per additional cubic meter equals the total agreed price divided by the agreed cubic volume, multiplied by the number of cubic meters exceeding the agreement.

3. Customer Responsibilities

• The customer must provide accurate and complete information about address, volume, access conditions (elevator, stairs, parking, etc.), and other factors relevant to the assignment.
• Wall-mounted/affixed items must be dismantled by the customer. Tyres (with or without rims) and grills must be cleaned or packed in suitable packaging prior to transport.
• Washing machines and dishwashers must be disconnected, drained of water, and secured with transport locks by the customer. We are not liable for mechanical damage where transport locks have not been fitted.
• Freezers and refrigerators must be defrosted and emptied of food, as power cannot be connected in the vehicle.
• Access must be arranged by the customer, especially in winter. Delays or extra work due to lack of access will be charged to the customer unless otherwise agreed in advance.
• Upon delivery, boxes and furniture are placed according to the customer’s instructions. If the customer is not present or no instructions are available, items will be placed at our reasonable discretion in rooms corresponding to those used during loading.
• The customer is responsible for obtaining any required permits (e.g., parking or access permits).
• Dangerous/illegal goods (flammable, explosive, corrosive, or malodorous substances) are not accepted. If such items are nevertheless transported, the customer is liable for any resulting damage.

4. Payment

• Invoices are issued after completion of the assignment unless otherwise agreed.
• The standard payment term is 10 days.
• For moving, move-out cleaning, viewing cleaning, and waste handling, a minimum of 3.5 hours will always be invoiced unless otherwise agreed in writing.
• If payment is not made in accordance with the agreement, the following terms apply:
  
  
  
  • Late payment interest according to the current rate set by the Norwegian Ministry of Finance (as of July 2025: 12.25% p.a.).
  
  
  • A reminder fee of NOK 35 for payment reminders.
  
  
  
  All matters are handled in accordance with Norwegian debt collection legislation.
• For long-distance transport, invoices fall due on the day of unloading. Payment must be registered, or proof of payment presented, before unloading can take place.
• For larger assignments, advance payment may be required.

5. Cancellations and Changes

• Cancellations must be made in writing.
• If the customer cancels later than 7 days before the assignment, up to 50% of the agreed price may be invoiced.
• If the customer cancels later than 48 hours before the assignment, the full price may be invoiced.
• Changes to the time or scope of the assignment must be agreed in writing and may result in additional charges.

6. Liability and Insurance

• We handle all items with great care.
• We are not liable for indirect losses, consequential damages, or delays beyond our control (e.g., traffic, weather, strikes).
• Mann&Bil AS is liable for damage or loss resulting from our negligence, in accordance with Norwegian law and applicable transport regulations (NSAB 2015). Our liability is limited to applicable insurance terms.
• Exceptions: We have no legal liability for loss of or damage to jewellery, coins, stamp collections, or similar valuables brought onto the moving vehicle. We also accept no liability for plants, vegetables, or other temperature-sensitive goods.
• Our transport insurance liability limit is NOK 1,200 per m³, regardless of value. Customers are encouraged to obtain their own goods-in-transit insurance if needed.
• For storage with us, the customer is responsible for arranging suitable insurance during the rental period.
• Our liability ceases at the moment the goods are handed over to anything other than Mann&Bil AS’s storage or to another means of transport.

7. Storage

• The customer is responsible for ensuring that deposited goods do not contain dangerous, illegal, or flammable items.
• Rent is payable monthly in advance.
• The notice period for storage is 1 month unless otherwise agreed.
• In case of non-payment, Mann&Bil AS has the right to refuse delivery and, after notice, sell or dispose of belongings in accordance with applicable law.

8. Cleaning

• The customer must ensure that the property is empty and ready for cleaning if move-out cleaning has been ordered.
• Any complaints must be submitted in writing within 24 hours after the cleaning has been carried out.

9. Complaints

• Damages or deficiencies must be reported in writing to Mann&Bil AS without undue delay and no later than 10 days after the assignment. If the damage concerns transport, it should be documented with photos before unpacking where possible.

10. Force Majeure

• Mann&Bil AS is not liable for non-performance or delays caused by circumstances beyond our control, including natural events, strikes, lockouts, pandemics, war, government orders, or similar events.

11. Privacy

• We process personal data in accordance with applicable legislation (GDPR).
• Information is used only to carry out services and is not stored longer than necessary.

12. Jurisdiction and Governing Law

• Any disputes that may arise shall first be attempted resolved amicably.
• If this is not possible, the case may be brought before the ordinary courts.
• Norwegian law applies, with Stavanger District Court as the legal venue.